Finding Balance in Patient-Centric RCM

The following is a guest article by Laxmi Patel, Chief Strategy Officer at Savista Achieving a delicate equilibrium between automation and human engagement is critical. In the world of healthcare, this balance not only enhances the patient experience but also enables systems to effectively manage patient communication and financial obligations while delivering optimal clinical care.  As the industry shifts focus to automation and processes to lower cost-to-collect, it is vital to ensure that these efforts remain patient-centric.   Instead of being seen as just a series of numbers, financial statements, and outcomes, a successful revenue cycle should encompass the entire patient journey – which should continue to be the central focus and the heart of healthcare. Unfortunately, in pursuit of efficiency and cost-cutting measures, many patient advocacy programs have been eliminated or downsized. In today’s evolving landscape where margins are thin, patient advocacy and patient experience throughout the revenue cycle becomes neglected.   Balancing Financial and Care Perspectives  Within one single patient appointment, there are some 14 connection points a provider must make, providing many opportunities to demonstrate a patient-centric approach.  Here are just a few of the steps providers can take to ensure that their processes and patient connections are patient-centric.  Reinvest in Patient Advocacy to Enhance the Patient Experience Education lies at the heart of a p...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Administration Ambulatory Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System Revenue Cycle Management Care Journey Healthcare Costs Laxmi Patel Patient Communication Patient Education Pati Source Type: blogs