Help Desk Updates: Your Super Weapon to Boost Clinician Productivity

The following is a guest article by Bill Lewkowski, Vice President, Strategic Client Services at HCTec Clinicians Remain Overwhelmed, Overworked, and Burned Out. Improved EHR Help Desk Support Mitigates these Issues while Making a Positive Impact on Clinician Workflow and Patient Care. Among many well-documented pain points for clinicians is the complexity of dealing with electronic health record (EHR) systems. While EHRs deliver valuable benefits to patient outcomes and the healthcare industry, they are often cited as a drag on clinician productivity. This is especially true for the clinical documentation function where 58 percent of respondents in a JAMA Internal Medicine survey find EHR documentation remains too time-consuming and reduces the amount of time they can spend with patients. In a recent Perspectives on Health Information Management article posted by the National Institutes of Medicine, “improving system usability and proper use” was cited as a valuable strategy to reduce this type of EHR risk. Proper EHR training and well-managed IT help desks are proven to advance system usability and resolve issues that negatively impact clinicians’ productivity and day-to-day experience. IT clinical help desks that are optimized and designed to support clinicians also make a positive impact on clinician workflow, patient care, and increase satisfaction. The following are four recommendations for an IT help desk, particularly the clinical help desk, that should be a top...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Ambulatory C-Suite Leadership Clinical EMR-EHR Health IT Company Healthcare IT Hospital - Health System Application Management Bill Lewkowski Care Settings Clinician Productivity Clinician Requests Clinician Workflow EHR Help Des Source Type: blogs