Demand Grows for Advancements in Healthcare ’s Digital Front Door

The following is a guest article by Clarissa Riggins, Chief Product Officer at Experian Health Patients have increasingly high expectations for easy and efficient tech-enabled solutions when it comes to accessing healthcare services. They seek convenient self-scheduling options, accurate cost estimates, and the ability to pre-register through their smartphones, among other modern services. Experian Health’s recent report, “The State of Patient Access: The Digital Front Door,” explores the overall digital experience from both the patient and provider perspectives. It’s no surprise that a significant 76% of patients surveyed expressed a desire to schedule appointments online, while 56% expressed a general preference for more digital healthcare management options. Providers are aligned with this sentiment, with 69% of those surveyed acknowledging the high importance of digital and mobile access to patients. Furthermore, a resounding 86% agree that their organizations should prioritize improving the access and financial experiences for their patients. But providers’ motivation is not necessarily generating action. Unfortunately, almost half of the respondents expressed frustration in finding appointments that fit their schedule, while 40% found the process of scheduling appointments to be a challenge. Also, three out of four patients who reported a decline in access in 2022 mentioned the difficulty of seeing a doctor quickly as a major pain point. In fact, patient p...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Administration Ambulatory C-Suite Leadership Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System Revenue Cycle Management Appointment Scheduling Clarissa Riggins Digital Front Door Experian H Source Type: blogs