Interoperability Saves Lives and Builds Trust at HHM Health

For HHM Health, an FQHC serving the Dallas area, interoperability and access to medical records is vital for establishing trust with their patients and saving lives. The team leans on various modules from eClinicalWorks, including Prisma, which allows them to retrieve records from a variety of information exchanges – a feature that helped them save the life of new patient. Healthcare IT Today had the opportunity to sit down with Geli Brown, Senior Director of Quality Management at HHM Health to learn more about how they are using technology to improve the lives of patients and to achieve their goal of becoming the top-choice provider in their community. Trust is Key for FQHCs HHM Health has been a federally qualified health center (FQHC) since 2016. Prior to that, it was a volunteer community health center that was started by a school-based nurse who saw a need to treat children who did not have access to care or insurance. HHM Health is located in the North Texas and Dallas are. They provide medical, dental, behavioral health, vision, imaging and pharmacy services. Building and maintaining trust with patients is critical for FQHCs because many in the communities they serve are new to the country, have had bad experiences with other parts of the healthcare system or do not speak English fluently. HHM Health works hard to establish trust by having a team that reflects the community they serve and having interpreters at the ready to help communicate with patients. HHM also es...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Ambulatory Communication and Patient Experience EMR-EHR Health IT Company Healthcare IT Carequality Cloud EHR CommonWell Health Alliance Data Sharing eClinicalWorks eClinicalWorks Prisma eCW eCW Prisma FQHC FQHCs Geli Brown Source Type: blogs