Greenway Listens to Customers to Be Best in KLAS

Greenway Health’s Intergy Practice Management (PM) solution was recently ranked in the top five as a ‘Best in KLAS’ solution. This recognition was, in part, thanks to improvements that were made from direct user feedback. Greenway Health uses multiple channels to solicit feedback from users including advisory boards, town halls, round tables, and usability research. Healthcare IT Today connected with David Cohen, Chief Product and Technology Officer at Greenway Health via email to find out more about their feedback mechanisms and learn about their future product plans. How did you gather and synthesize the thousands of suggestions and comments from your clinets? Everything we do at Greenway is client focused and for that reason we are constantly gathering client feedback to inform our product roadmap and company decision making. Greenway has multiple levels of soliciting client feedback that is structured to meet clients where they are and afford them the opportunity to engage with Greenway at every stage in our product lifecycle. Clients can elect to participate in Functional Advisory Board meetings, Town Halls, Early Adopter Program validation, product round tables, and product usability research. Through these multitude of client interactions, we were able to able to understand the most critical needs of our clients, develop solutions that answer to those needs and implement them into our products. How do you choose which enhancements to prioritize? Product prioriti...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Ambulatory EMR-EHR Health IT Company Healthcare IT Best in KLAS David Cohen EHR Usability End User Feedback Greenway Health healthcare practice automation Remote Patient Monitoring Telehealth Source Type: blogs