Healthcare Chatbot Explosion on The Way?

While healthcare providers have been relatively slow to put chatbots to work, the time may have come for a chatbot explosion. With ChatGPT generating frenzied global interest, we may be at the tipping point for using chatbots in our daily lives, and providers will have good reason to meet consumers where they are. Over the last few years, there has been a slowly growing movement toward using chatbots in clinical care. One of the highest-profile projects involves the deployment of a chatbot created by Babylon Health to triage patients seen in several hospitals within the UK’s National Health Service. Providers have also begun testing chatbot applications to improve patient communication. One interesting case comes from my colleague Colin Hung, who recently shared the story of how a chatbot helped stem a crisis at Piedmont Healthcare. Also, public health leaders have begun to use chatbot technology to address COVID-19 management activities such as vaccine scheduling, surveillance, information dissemination, and risk assessment, especially during the pandemic. That being said, while these projects have generated a lot of good information, they’ve also begun to expose some of the weaknesses of current healthcare chatbot technology. For example, the NHS project has been something of a financial bust, though the case might not be generalizable given the way it’s wrapped around the quirks of the health agency’s funding model. Then, there are the limitations inhe...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: AI/Machine Learning Ambulatory C-Suite Leadership Clinical Communication and Patient Experience Healthcare IT Hospital - Health System Babylon Health ChatGPT Colin Hung Generative AI Healthcare Chatbot National Health Service Pie Source Type: blogs