Five Approaches to Change Management in Quality Improvement and Operational Initiatives

Dr. McIlraith Dr. Ansari “Victorious warriors win first and then go to war, while defeated warriors go to war first and then seek to win.” Sun Tzu, The Art of War The U.S. has the world’s largest economy and devotes a larger share of its gross domestic product to medical services than any other developed nation. Historic market “disruptors” such as Amazon have identified the health care market as an area to expand their footprint and are actively working to infiltrate and overhaul sectors of the U.S. health care market.1  Threats like these to existing health care markets are real and growing and require hospital medicine leaders not only to look for new ways to provide high-quality care at lower cost but also to develop the infrastructure to drive change effectively. Hospital medicine leaders must drive operational efficiencies to reduce waste and inefficiency but also lead quality initiatives to improve patient safety and reduce complications of hospitalization, such as hospital-acquired pressure ulcers and catheter-associated urinary tract infections. Fortunately, if you become good at change management, and develop the effective infrastructure for leading change management in your hospital medicine group (HMG), you will be able to drive both quality and operational changes effectively.  The five approaches to quality initiatives are a framework we developed to think about how quality or operational initiatives get started. We will weigh the pros and cons of...
Source: The Hospitalist - Category: Hospital Management Authors: Tags: Business of Medicine Career Education Employees Leadership Quality Improvement Source Type: research