KLAS Differentiates Patient Communications from Patient-Driven Care Management Solutions

In this report, you actually divide what once was a single category of vendors and products into two separate categories. You now have patient communication solutions and then something you call patient driven care management solutions. Can you help us with that distinction? What’s the difference between the two? [00:01:28] Dan Czech: This decision to split the categories, actually one of the main purposes of this report was to find a way to take a data-driven approach to separating the vendors by the type of work that they do. [00:01:42] We were hearing both from the vendors, as well as provider organizations that had shared their perspective with KLAS, that it wasn’t quite hitting the mark. We had used patient outreach, which was the former category name, as almost a landing space for any patient engagement solution that had some form of communication with patients. We quickly realized that Vendor A and Vendor X were very different in their approach to the market and the needs they were trying to meet. [00:02:09] So in an effort to provide clarity to provider organizations and help compare, as much as possible, similar vendors. That was our decision to split these two categories. It was really interesting the way that we went about doing this – we asked every customer of these vendors that we spoke with: what were the different use cases you used this technology for? [00:02:33] We had a list of about 17 capabilities and we went through this list with every...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Administration Communication and Patient Experience Healthcare IT Dan Czech GetWell Intrado Klara KLAS Research patient communications Patient Journey patient outreach patient workflow patient-driven care management PerfectServe Source Type: blogs