How did quality and safety become 4-letter words?

A guest column by the  American Society of Anesthesiologists, exclusive to KevinMD. A decade of working in quality and patient safety has taught me a painful lesson: Don’t say“quality” or“patient safety” to frontline health care workers. Too often, they become immediately defensive or evasive. How did q#^l&ty and s^f*ty become four-letter words? A keyRead more …How did quality and safety become 4-letter words? originally appeared inKevinMD.com.
Source: Kevin, M.D. - Medical Weblog - Category: General Medicine Authors: Tags: Policy Hospital-Based Medicine Public Health & Source Type: blogs