Patient and physician perspectives on training to improve communication through secure messaging: Clarifying the rules of engagement

Conclusion As communication via secure messaging has become more common, our study identified patient, physician, portal and health system-level management and training strategies to enhance patient portal use. Practice Implications Health system administrators and outpatient clinic management could implement these strategies to clarify the rules of engagement in the collaborative work of incorporating a patient portal into the primary care workflow and facilitating provider and patient use.
Source: Health Care Management Review - Category: American Health Tags: Features Source Type: research