Comparing 2 Appointment Scheduling Policies Using Discrete-Event Simulation

Conclusions: Although both double-booking and walk-in policies reduced the negative effects of cancelled and no-show patients, they had significantly different results in different situations. In general, there is no best system for appointment scheduling, and the choice of the superior system depends on the demand rate and its fluctuations.
Source: Quality Management in Healthcare - Category: Health Management Tags: Methods and Instruments Source Type: research