Review of disclosure and apology literature: Gaps and needs

AbstractA review of the literature related to the disclosure movement was conducted to find gaps and needs while identifying areas where needs are being met. There are several articles that address claims and other economic factors. Moreover, there are many papers that define barriers to disclosure with suggested workarounds. There is also a wealth of training content that teaches how to say “sorry.” However, gaps and needs were identified. The “gap list” was developed with a focus on concepts that are novel or not mentioned in the literature as well as issues in the disclosure movement that would benefit from greater attention: (1) lack of research and disclosure training conte nt for health care professionalsbeyond acute care; (2) messaging and disclosure programs, including the meaning of “apology”; (3) insufficient integration between disclosure programs and second victim support programs; (4) confidentiality clauses; (5) the National Practitioner Data Bank and state licensure boards being viewed as an impediment to disclosure; (6) understanding awareness of the disclosure movem ent by consumers, personal injury bar, and payors; (7) measuring what medical and nursing schools are teaching about disclosure; and (8) encouraging states to pass apology laws that support the development of disclosure programs.
Source: Journal of Healthcare Risk Management - Category: Hospital Management Authors: Tags: Research Article Source Type: research