Piedmont Chatbot Works Overtime To Help Patients

Piedmont Healthcare, an 11 hospital system with over 500 locations, was just eight months into their chatbot roll-out when a crisis hit. Their contract with Anthem Blue Cross Blue Shield expired on March 31st, 2018 putting thousands of Georgia patients in healthcare limbo. Without a contract, Piedmont was suddenly considered an out-of-network provider for Anthem […]
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Communication and Patient Experience Hospital - Health System chatbot Healthcare Marketing website navigation Source Type: blogs