Sponsored feature: five steps to successfully resolving patient complaints

Medical Defence Union (MDU) medico-legal adviser Dr Kathryn Leask on how practices can effectively address complaints at an early stage  Dealing with a practice complaint can be time consuming and, depending on the context, distressing.  However, in the Medical Defence Union’s (MDU) experience, the time taken to provide a response will be well spent if the complainant’s concerns can be addressed at the first opportunity. Hide related content:  Show related contentread more
Source: Management in Practice - Category: Practice Management Authors: Tags: *** Editor ' s Pick Latest News Personal Practice Source Type: news