Sponsored feature: five steps to successfully resolving patient complaints
Medical Defence Union (MDU) medico-legal adviser Dr Kathryn Leask on how practices can effectively address complaints at an early stage
Dealing with a practice complaint can be time consuming and, depending on the context, distressing.
However, in the Medical Defence Union’s (MDU) experience, the time taken to provide a response will be well spent if the complainant’s concerns can be addressed at the first opportunity. Hide related content:
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Source: Management in Practice - Category: Practice Management Authors: Angela Sharda Tags: *** Editor ' s Pick Latest News Personal Practice Source Type: news