When open access might not work: Understanding patient attitudes in appointment scheduling

Conclusion: Risk-seeking patients have more favorable attitudes toward OA systems. Practice Implications: Risk-seeking patients are primarily driven by speed to access at the potential expense of continuity of care. Organizations that better understand patient motives in scheduling medical appointments can introduce more effective interventions and positively impact patient experiences of care.
Source: Health Care Management Review - Category: American Health Tags: Features Source Type: research