Towards automated assessment of team performance by mimicking expert observers ’ ratings

This study investigates the reliability of human observers as assessors of performance among virtual teams, and what they base their assessments on when only able to monitor one of the team members at a time. The results show that expert observers put a lot of emphasis on task outcomes and on communication and are generally reliable raters of team performance, but there are several aspects that they cannot rate reliably under these circumstances, e.g., team workload, stress, and collaborative problem-solving. Through simple algorithms, this study shows that by capturing task scores and different quantitative communication metrics, team performance ratings can be estimated to closely match how the expert observers assess team performance in a virtual team setting. The implication of the study is that numeric team performance estimations can be acquired by automated systems, with reasonable accuracy and reliability compared to observer ratings.
Source: Cognition, Technology and Work - Category: Information Technology Source Type: research