Patient Liaison - Bridging the Gap of Communication to Patients and Families

Consistency is critical in facilitating the admission process to the operating room (OR). In the Post Anesthesia Care Unit (PACU) we capture monthly data in relation to preoperative room delays and patient notification of these delays. Our target goal has been 90% or higher for patient notification of surgery delays. For fiscal year 2014 our score has remained on average 84% related to the inability of the preoperative staff being available to communicate with patients and families. Communication also affects our patient satisfaction scores.

Source: Journal of PeriAnesthesia Nursing - July 23, 2017 Category: Nursing Authors: Tesha Seabra, Bridgitte DeJesus, Alena Mascetta, Sol Briones Tags: ASPAN National Conference Abstract Source Type: research