37 Emergency medical dispatchers perception of barriers in handling emergency calls. a qualitative study

Conclusion The results indicate factors influencing the medical dispatch process, as perceived by medical dispatchers. Callers lack knowledge about best utilisation of the emergency number and the medical dispatching process, which can be improved by public awareness campaigns and incorporation of knowledge in first aid courses. For medical dispatchers the most potent modifiable factors were based upon the continuous professional development of the medical dispatchers and the system that supports them. Conflict of interest None declared. Funding EMS, Copenhagen receives centre support from the Laerdal Foundation for Acute Medicine.
Source: BMJ Open - Category: General Medicine Authors: Source Type: research