Qualitative complaints and their relation to overall hospital rating using an H-CAHPS-derived instrument
Conclusions
This is the first investigation of its type using H-CAHPS-based data in a Canadian context. Through replication of this study, other healthcare organisations may determine the association between open-ended complaints and their own overall experience scores.
Source: BMJ Quality and Safety - Category: Journals (General) Authors: Kemp, K., Warren, S., Chan, N., McCormack, B., Santana, M., Quan, H. Tags: Original research Source Type: research
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