Hear me. Do you know me?

It isn't often that I can report that I was honored to see a play, but such was the case recently when I was invited to view the showing of a short four-person drama at West Gippsland Hospital in Warragul and especially because I was permitted to attend the staff discussion that followed the performance.  Here's the background:The Australian Institute for Patient and Family Centred Care was established a few years ago by Catherine Crock and colleagues to promote just what its name implies.  As noted:We aim to to transform people’s experience of healthcare through a three-fold approach:Develop partnerships between patients, their families and health professionalsCreate a culture that is both supportive and effectiveImprove healthcare environments through high-quality integrated art, architecture and design.One medium used by the AIPFCC is to commission short plays on key themes in health care delivery and present them, upon invitation, to hospitals throughout the country.  The hospital plays a small fee for the show, and the balance of the cost is covered by donations to the Institute.  The plays have now been seen in dozens of health care institutions by thousands of people.Two plays are offered, Hear me and "Do you know me? The first deals with medical error, disclosure, apology, and communication.  The second deals with care of the aging population.We viewed the latter play in Warragul.  It was organized and supported by CEO Dan Weeks. The au...
Source: Not running a hospital - Category: Hospital Management Source Type: blogs