The one cloud on a sunny day: Using emotional intelligence to manage emotions from negative written feedback

Proc (Bayl Univ Med Cent). 2024 Mar 4;37(3):501-502. doi: 10.1080/08998280.2024.2315871. eCollection 2024.ABSTRACTPhysician trainees receive anonymous written feedback about their clinical performance, which can be challenging to interpret. Negative written feedback can evoke a strong emotional response. An educational gap exists on how to handle receiving negative written feedback and the accompanying emotions. Teaching trainees the tenets of emotional intelligence, including emotional self-awareness and self-management, could be an avenue to improve the experience of receiving feedback. Face-to-face coaching may also help improve the emotional experience of receiving written feedback.PMID:38628326 | PMC:PMC11018028 | DOI:10.1080/08998280.2024.2315871
Source: Baylor University Medical Center Proceedings - Category: Universities & Medical Training Authors: Source Type: research