From Wait Times to Real-Time: Assort Health Secures $3.5 Million to Scale First Generative AI for Healthcare Call Centers

Solution Erases Long Phone Holds for Patients, Supports Overwhelmed Medical Front Desk Workers, and Improves Patient Access to Physicians Assort Health is introducing the first generative AI solution built specifically for healthcare call centers, promising to erase that dreaded hold music forever. The company is announcing $3.5 million in funding, which will be used to continue scaling the team to meet rapidly accelerating demand with large healthcare organizations. Matt Humphrey, Partner at Quiet Capital led the funding round, joined by Four Acres, Tau Ventures, and a number of angel investors who are AI experts and healthcare founders themselves, including Aditya Khosla, Founder and CTO at PathAI, and senior executives and founders from Flatiron Health, Presto AI, and Athena Health among others. Assort’s generative AI model was trained on patient calls across hundreds of thousands of patient interactions. The platform creates a frictionless experience for patients calling to access care while increasing efficiency for generally overwhelmed medical office call centers. According to McKinsey & Company’s 2021 research, one-quarter of the United States’ healthcare costs are spent on healthcare administration, and tens of billions on patient services such as call centers. Assort Health uses AI and Natural Language Processing (NLP) to understand a caller’s intent, then integrates with the medical providers’ electronic health records (EHR) including Epic to resolve...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Health IT Company Healthcare IT Aditya Khosla Assort Health Athena Health Dr. David Garelick FLatiron Health Four Acres Health IT Funding Health IT Fundings Health IT Investment Illinois Bone and Joint Institute Chicago Division Je Source Type: blogs