When Insurance and Patients Start Demanding 24/7 Availability

It would be really nice if injuries, illnesses, and dental issues only happened during 9-5 working hours.  However, we know that’s not the case.  The need for medical and dental care can spring up at any time.  In fact, it seems like most healthcare situations happen after hours at really inconvenient times.  Of course, on the other hand, healthcare providers can’t be available 24/7.  It’s a truly challenging situation that has to be navigated carefully by practices that want to provide the needed care and maintain their reputation, but also not burn out their staff. Increasing Demand for 24/7 Availability While patients are starting to expect 24/7 availability similar to how they can order anything on Amazon 24/7, insurance companies are also asking medical providers and dental offices to make sure they have 24/7 availability too.  The good news for healthcare organizations is that there are options available to provide 24/7 availability without burning out your already overworked staff. As highlighted in this recent case study, this was exactly the situation Complete Dental Care faced.  Their insurance was requiring them to offer 24/7 availability.  This was a major challenge since they only had two dentists and 12 employees.  To meet the insurance requirements, they decided to work with an answering service, WellReceived.  WellReceived allowed them to provide 24/7 availability to patients without putting added stress on their staff. What’s...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Administration Ambulatory Communication and Patient Experience Health IT Company Healthcare IT Complete Dental Care Healthcare Scene Featured Healthcare Staff Burnout Medical Answering Service Medical Receptionists Physician Burnout Source Type: blogs