Workflow interruptions in an era of instant messaging: A detailed analysis

The complex practice environment and responsibilities incumbent on diagnostic radiologists creates a workflow susceptible to disruption. While interruptions have been shown to contribute to medical errors in the healthcare delivery environment, the exact impact on highly subspecialized services such as diagnostic radiology is less certain. One potential source of workflow disruption is the use of a departmental instant messaging system (Webex), to facilitate communications between radiology faculty, residents, fellows, and technologists.
Source: Clinical Imaging - Category: Radiology Authors: Tags: Patients & Practice, Policy Education Source Type: research