Featured Health IT Job: Service Desk CSM Lead
We like to regularly feature a healthcare IT job that might be of interest to readers. Today, we’re featuring the Service Desk CSM Lead position that was recently posted on Healthcare IT Central. This position was posted by Stoltenberg Consulting Inc. and is a hybrid position based in New York City, New York.
Here’s a description of the position:
Now seeking a CSM to lead daily operations and oversight of the Epic and technical support service desk for a health system client in New York, serving as a liaison between the client and Stoltenberg Consulting. The CSM role is a hybrid role at the client site in New York City.
Desired Skills
ITIL Knowledge
A combination of excellent service management skills and mindset, technical expertise, and effective communication ability to drive continual improvement
Critical thinking and curiosity to proactively assess current processes and recognize patterns and trends for service optimization opportunities
Ability to communicate service improvement opportunities, identify baselines and what success looks like (quantitatively), and facilitate optimization progress
Healthcare end-user support experience
Responsibilities
Provide escalation for any service desk ticket or situation
Participate in regular and impromptu meetings with the client and Stoltenberg to discuss Service Levels, KPIs, or other issues
Participate in any internal meetings with the client
Investigate service desk personnel issues and communicate the resolut...
Source: EMR and HIPAA - Category: Information Technology Authors: Health IT Jobs Tags: Career and Jobs Healthcare IT CSM jobs Healthcare IT Jobs Hybrid Position Job Seekers Service Desk CSM Lead Stoltenberg Consulting Jobs Source Type: blogs