Keona Health Raises $7M in Series A1 Funding Round

Keona Health has raised $7M in a new Series A1 funding round led by Riverside Acceleration Capital (RAC), the growth capital arm of The Riverside Company. Keona’s flagship product is CareDesk, a healthcare CRM that simplifies the complexities of patient access. “Our primary goal is to help healthcare organizations solve their never-ending staffing problems and scale their organizations,” said Oakkar Oakkar, CEO at Keona Health. “CareDesk, built on the principles of our innovative mechanism, Standard Modular Flow, simplifies the complexities of scheduling at healthcare call centers into a seamless, reliable, and repeatable process. This reduces training time by 70 percent, enhances first contact resolution by 500 percent, and optimizes staff adherence to standards by 40 percent.” CareDesk is an AI-powered platform that streamlines complex scheduling, telephone triage, and communication by guiding healthcare staff to the correct decisions in real time. Rather than flip through paper manuals or click through disjointed software programs, staff members have everything they need at their fingertips to resolve every call quickly and confidently. “As healthcare continues to evolve, medical specialist practices have become bigger and more complex,” said Jonathan Drillings, Partner at RAC. “CareDesk allows these practices to better serve their patients while helping to reduce cost and complexity. We believe Keona has taken a unique approach to solving the patient acces...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Health IT Company Healthcare IT CareDesk Health IT Funding Health IT Fundings Health IT Investment Jonathan Drillings Keona Keona Health Oakkar Oakkar RAC Riverside Acceleration Capital The Riverside Company Wesley Ralston Source Type: blogs