Addressing Patient Burnout With Digital Transformation

The following is a guest article by Jim Tyrrell, Vice President of Enterprise Product Management at TNS COVID-19 didn’t spawn patient dissatisfaction, but the pandemic did accelerate it. In 2022, only 12% of US adults surveyed said healthcare was handled ‘extremely’ or ‘very’ well. Patient care frustration can pose very real financial risks for healthcare brands: satisfied patients are 28% less likely to switch providers, highlighting the importance of addressing their needs to improve patient retention. Post-pandemic patient frustration can be traced to multiple factors, chief among them the blunt reality that Americans are simply burned out by the complexities that come with navigating today’s healthcare system. Care coordination can be massively time-consuming, a ‘second job’ for many patients. Individuals dedicate up to eight hours per month to managing care coordination and navigating the healthcare system. Many providers have stopped accepting new patients, while wait times for some existing patients can stretch weeks or even months. All of this is exacerbated by rising costs of care and a hit-and-miss transition from manual appointment paperwork preparation processes to digital ones. Robocalls Compound The Patient Care Challenge In the face of these point-of-care patient experience challenges, healthcare providers are increasingly seeking to strengthen other care channels to pick up the slack. While digital transformation has been long underway in the h...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: C-Suite Leadership Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System IT Infrastructure and Dev Ops LTPAC Digital Transformation Healthcare Digital Transformation Jim Tyrrell Lead Generation Source Type: blogs