How a QR Code Helped Mountain Park Health Center Adopt New Technology

Mountain Park Health Center, a Federally Qualified Health Center serving the Phoenix Metro area, cleverly used a QR code to help staff and patients adopt a new technology. Internal champions collaborated with their EHR partner, eClinicalWorks, to double the use of their new patient portal in just twelve months. To find out more, Healthcare IT Today caught up with Amy Nunez, IT Director – Clinical Applications at Mountain Park Health Center (MPHC) at the eClnicalWorks’ Health Center Summit held in Boston, MA. The Health Center Summit is an event that is tailored specifically for eClinicalWorks’ community health and federally qualified health centers (FQHCs) customers. MPHC has 10 clinics in the Phoenix Metro area and has been serving their community for over 40 years. They provide everything from primary care to pediatrics to dental, and mental health services. The 1,200 staff at MPHC handle over 400,000 patient encounters each year. Success with Automated Appointment Reminders FQHCs are federally funded non-profit health centers or clinics that serve medically underserved areas and populations. FQHCs provide care regardless of a patient’s ability to pay. With limited budgets, FQHCs must ensure they maximize the benefit of the technologies they deploy. They can ill afford to roll something out and have it sit unused by staff or patients. That is approach that MPHC used when it deployed automated appointment reminders via text and voice. There initially was a concer...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Administration Ambulatory Clinical Communication and Patient Experience EMR-EHR Health IT Company Healthcare IT Amy Nunez appointment booking clinician interaction eClinicalWorks FQHC Healthcare Scene Featured meeting patients wh Source Type: blogs