Reflections on Practice Management Concepts in Dermatology

Over the years, the field of medicine has consistently been moving toward becoming the business of medicine. Unfortunately, the focus of dermatology has become less about providing medical care and more about providing high-satisfaction customer service –where the traditional patient has now been replaced by the customer. The ability to maximize patient relationships in terms of improving patient satisfaction and retention rates has become more salient now than ever before. Ultimately, these are the metrics that impact a clinic's bottom line, whi ch has gained more attention.

Source: Clinics in Dermatology - July 3, 2023 Category: Dermatology Authors: Jordan V Wang, Roy G Geronemus Source Type: research