From Protection to Collaboration: What to Do and Say to Empower Ourselves When Hearing a Difficult Message

You ’ve had a long day with five admissions, and you still have hours of documentation to finish before you can go home to your family. You are sitting at the nursing station, and Ms. Green’s daughter approaches you with a look on her face that you interpret as intense anger. She says to you, “My mother has been here for 2 weeks, and she’s still not walking. You need to increase her therapy and order another MRI of her back right now since obviously you’ve missed something.”
Source: Caring for the Ages - Category: Health Management Authors: Tags: Communication and Culture Source Type: news