A Systematic Review of Strategies to Enhance Response Rates and Representativeness of Patient Experience Surveys

Conclusions: Sequential mixed-mode administration yields higher patient survey response rates than a single mode. Including telephone in sequential mixed-mode administration improves response among those with historically lower response rates; including web in mixed-mode administration may increase response at lower cost. Other promising strategies to improve response rates include in-person survey administration during hospital discharge, incentives, minimizing survey language complexity, and prenotification before survey administration.
Source: Medical Care - Category: Health Management Tags: Original Articles Source Type: research