Consumer and Patient Experience – Same or Different?

The term “consumer experience” has become more prevalent in healthcare over the past couple of years. Many Health IT companies and organizations use the term interchangeably with “patient experience”. That is a mistake according to an expert panel at the 2022 HIMSS conference. The two are not the same. Patients Are Not Homogenous Day 1 […]
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: C-Suite Leadership Communication and Patient Experience Healthcare IT Hospital - Health System Amazon Web Services AWS Brian Martinez consumer experience Grace Cordovano HIMSS22 Orlando Health Paul Torrey SDOH Source Type: blogs