Online triage tool improves the efficiency of a sexual health service

Thomas Munro, Bronnie Anderson-Smith, Heng Lu, Heather H. Worth, Vickie Knight - Volume 18(5) Sydney Sexual Health Centre, the largest public sexual health clinic in New South Wales, created an online triage tool to ensure access for consumers from priority populations and refer those from non-priority populations to a more appropriate service. A 2017 review of this triage tool found that it had achieved its purpose in triaging out non-priority populations. It saved a significant amount (approximately 6 months equivalent) of phone triage nurse time previously spent directing patients to other services. More work may need to be done to ensure that the tool is not creating a barrier for priority populations wishing to access our service.
Source: Sexual Health - Category: Sexual Medicine Authors: Source Type: research