Patient experience of non-conveyance following emergency ambulance service response: A scoping review of the literature

Evolution of ambulance service response models has resulted in significant numbers of patients not being conveyed to Emergency Departments. Prior research has attempted to measure patient-safety aspects of non-conveyance with inconclusive results. Several authors have recommended investigation of patient experience as an alternative metric. Understanding patient experience is acknowledged as a core requirement for design and evaluation of changes to healthcare delivery. However, it is unclear to what extent patient experience of non-conveyance is described in academic literature.
Source: Australasian Emergency Nursing Journal - Category: Nursing Authors: Tags: Literature review Source Type: research