Why the Zero Defect mentality will never work

At least, not in real life: … The idea that “failure is not an option” is a fantasy version of how non-engineers should motivate engineers. That sentiment was invented by a screenwriter, riffing on an after-the-fact observation about Apollo 13; no one said it at the time. If you ever say it, wash your mouth out with soap. If anyone ever says it to you, run. Even NASA’s vaunted moonshot, so often referred to as the best of government innovation, tested with dozens of unmanned missions first, several of which failed outright. Failure is always an option. Engineers work as hard as they do because they understand the risk of failure. And for anything it might have meant in its screenplay version, here that sentiment means the opposite; the unnamed executives were saying “Addressing the possibility of failure is not an option.” via » Healthcare.gov and the Gulf Between Planning and Reality Clay Shirky. Healthcare has this idiocy. It’s a disconnect between the doers, who will tell you what’s possible, and the managers, who either don’t know or don’t remember. Leaders, by the way, would know the difference.  Need more of those. Related posts: Your Government at Work, Army Corps of Engineers Division Our Government is out of money. That’s given. Related but... Obama’s Broken Promise of Better Government Through Technology – Businessweek The top part of the article is typical Klein (intent... The Truth About SwedenCare ̵...
Source: GruntDoc - Category: Emergency Medicine Doctors Authors: Tags: Policy Source Type: blogs