In Which I Respond To A Faithful Reader

Below find excerpts of an email sent by a faithful reader.  I have included the whole text, but broken it down to respond to each point accordingly. I have really enjoyed your blog postings and the sensitivity you showed toward patients. But, your new venture is a real turn off, and makes it hard for me to want to read your posts anymore. I have been waiting for this.  Expecting it.  I knew that when I changed my practice model there would be anger and disappointment.  For this reason, I have gone to the trouble of telling each patient face to face in the office when they come in for an appointment.  This has been my decision.  I will own up to it.  I won't hide behind a formal letter or slink out of the room.  If patients are upset, I will soak in the anger and accept it.  I owe that much. So far I have received mostly understanding with a smattering of joy and disappointment.  My patients know me very well, they don't believe I mean them harm. My dear reader, sometimes you have to look eye to eye to see into some one's soul.  A blog, unfortunately, does not allow for that. As a patient (not yours), it seems like you are abandoning patients who do not have the money to pay your new fees for which you will take no insurance. Instead of staying in the trenches and finding the insurance battle with them, you seem to be washing your hands of it and leaving them on their own. Onward to people with disposable...
Source: In My Humble Opinion - Category: Family Physicians Authors: Source Type: blogs