A Randomized Trial to Train Vulnerable Primary Care Patients to Use a Patient Portal

Conclusions:
Both modalities of online training were comparable, and neither mode enabled a majority of vulnerable patients to use portals, especially those with LHL. This suggests that portal training will need to be more intensive or portals need improved usability to meaningfully increase use among diverse patients.

Source: Journal of the American Board of Family Medicine - March 7, 2019 Category: Primary Care Authors: Lyles, C. R., Tieu, L., Sarkar, U., Kiyoi, S., Sadasivaiah, S., Hoskote, M., Ratanawongsa, N., Schillinger, D. Tags: Original Research Source Type: research