Forget Patient-Centric. Be Patient-Responsive.

Are you sick as I am of hearing healthcare organizations claim that their number one goal is to be “patient-centric”? First, no business of any kind is truly customer-centric. Even if they’re a non-profit, they have to be revenue-centric, or the lights go out and everyone goes home. Most organizations are lucky if they don’t […]
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Ambulatory C-Suite Leadership Communication and Patient Experience Healthcare IT Hospital - Health System Telemedicine and Remote Monitoring Digital Transformation Mobile Health Apps Patient Centric Care Patient Feedback Source Type: blogs