Accessing Care Through the Veterans Choice Program: The Veteran Experience

DiscussionMost Veterans who had received care through the VCP felt that it improved their access to care. However, accessing care through the VCP is a complex process that requires proactive Veterans and active support from the VA, third-party administrators, and availability of participating community providers. Veterans ’ abilities to navigate this process and the level of support provided varied widely. Even patients who did receive care through VCP found the process challenging. Greater support is needed for some Veterans to successfully access VCP care because Veterans who need care the most may be the least a ble to access it.
Source: Journal of General Internal Medicine - Category: Internal Medicine Source Type: research