The many benefits of self-rooming patients

In 2017, the flagship multispecialty practice of Oregon Medical Group, moved into its new digs — a 46,000 square foot redesigned medical office building. Practice leaders and the 30-odd clinicians in six different specialties were committed to a coordinated patient experience. They wanted to ensure that patients could move smoothly between sequential visits with different care providers — on the same day. To this end, the group invested in a centralized check-in process. However, the spacious physical plant was a significant obstacle to a smooth, efficient patient flow, even with centralized check-in. I spoke with two leaders of the group, Chief Executive Officer Karen Weiner, MD, MMM, and Chief Operating Officer Eve Riley, MSN, MHA, about the innovative solution the practice is using to address this challenge: self-rooming using real-time location system (RTLS) technology. At the centralized check-in area on the first floor, patients are given an electronic badge and a laminated card with a map and assigned an exam room. They proceed directly to the exam room, where they are met by a medical assistant (MA), thus, spending no time in crowded, potentially infectious waiting rooms. The MA prepares the patient for the clinician and enters information into the electronic health record. The clinician sees the patient, and then the MA directs him or her to the next appointment or to the exit. Continue reading ... Your patients are rating you online: How to respond. Man...
Source: Kevin, M.D. - Medical Weblog - Category: General Medicine Authors: Tags: Physician Practice Management Primary Care Source Type: blogs