Use of CAHPS Patient Experience Survey Data as Part of a Patient-Centered Medical Home Quality Improvement Initiative

Practice leaders at a large urban Federally Qualified Health Center in California. regularly engaged and used CAHPS scores, trends, and benchmarks alongside other data while making changes related to QI and patient centered medical homes

Source: RAND Research Health and Health Care - March 2, 2018 Category: Health Management Authors: Denise D. Quigley; Peter Mendel; Zachary Predmore; Alex Y. Chen; Ron D. Hays Source Type: research