United Airlines and Dr. Dao: Who we should be really mad at

As the world digested the events that unfolded aboard United Airlines Flight 3411 at Chicago O’Hare, and watched the horrific video of Dr. David Dao being forcibly dragged off the plane that was supposed to be taking him home, social media was red with rage at United Airlines. People vowed never to fly with them, customers ripped up their loyalty cards, and United’s stock fell over a billion dollars in a single day. I was just as outraged as anyone else with what I saw. The site of a 70-year-old grandfather having his head smashed against an arm rest, and then dragged semi-unconscious across the floor with blood dripping down his face, like some wild animal, should send shudders down the spine of any half-civilized person. United Airlines clearly has a terrible policy of being able to bump paying passengers who are already sitting in their seats. They should be treating their customers better. But at the end of the day, they are a large corporation that unsurprisingly cares only for their bottom line. They nickel and dime their customers and employees at every opportunity, which has sadly become the norm in the airline industry. Continue reading ... Your patients are rating you online: How to respond. Manage your online reputation: A social media guide. Find out how.
Source: Kevin, M.D. - Medical Weblog - Category: General Medicine Authors: Tags: Physician Primary care Source Type: blogs