"Anybody on this list that you're more worried about?" Qualitative analysis exploring the functions of questions during end of shift handoffs

Conclusions Handoffs are a type of socially constructed work. Questions emerge with some frequency in virtually all handoffs but not in a linear or predictable way. Instead, they arise in the moment, as necessary, and without preplanning. A checklist cannot model this process element because it is a static memory aid and questions occur in a relational context that is emergent. Studying the different functions of questions during end of shift handoffs provides insights into the interface between the technical context in which information is transferred and the social context in which meaning is created.
Source: Quality and Safety in Health Care - Category: Health Management Authors: Tags: Original research Source Type: research