Jack Ma steps into ‘mistakes’ brouhaha to boost Alibaba’s morale, urges staff to embrace change and prepare for AI to upend e-commerce

“We have fallen behind because we forgot who our real customers are,” Tsai said in the podcast. “Our customers are the users who use our apps [for] shopping, and we did not give them the best experience. In a way, we stepped on our own foot and did not focus on where we can add value.” Ma’s letter…#joetsai #alibaba #nicolaitangen #hangzhou #hongkong #hangseng #ericwu #beijing #tabao #chengdaofang

Source: Reuters: Health - April 10, 2024 Category: Consumer Health News Source Type: news