NextGen Focusing on AI to Improve Workflows and on Street Medicine

NextGen Healthcare is taking a methodical approach to AI and deploying it in places based on customer demand and where it will have maximum positive impact. Right now, that means using ambient clinical voice to generate SOAP notes. The company is also delivering more mobile capability to enable street medicine. In an exclusive interview with Healthcare IT, David Sides, Chief Executive Officer and Dr. Robert (Bob) Murry, Chief Medical Officer at NextGen Healthcare (NextGen) sat down to explain their AI strategy, their view on AI in healthcare, and their plans to support customers with street medicine programs. We caught up with them at their 2023 User Group Meeting (#NextGenUGM23) in Orlando Florida. Practical AI in Healthcare There is a lot of hype around AI in healthcare. It can be difficult to separate myth from reality, especially when it comes to tangible benefits of the technology. Sides points to the use of AI to craft automated responses to patient inquiries as an example of over-hype: “I think there is a lot of attention being placed on doing simple things with AI technology – like using it to respond to patient emails. I don’t find that very interesting. You could have done that with a well-craft set of templates. You don’t need AI necessarily for that.” “I’m wary of anything that says it is ‘smart X’,” said Dr. Murray. “It’s not clear that the system they are slapped onto are genuinely smart. It could be useful, but it is hard to tell just fr...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Ambulatory C-Suite Leadership Clinical EMR-EHR Health IT Company Healthcare IT Ambient Assist Ambient Clinical Voice American Health Network Brian Heimer David Sides Dr. Bob Murry Dr. Ebony M. Funches Dr. Robert Murry FQHC He Source Type: blogs