Banner Health ’ s Automated ROI Process Benefits Patients, Call Center Agents and HIM Dept

The number of release of information (ROI) requests in healthcare continues to grow. Banner Health transformed their ROI process with automation from MRO and new workflows to better handle the increased volume. See the results. More Data. More Requests. 30% of the world’s data volume is being generated by the healthcare industry. This is not entirely surprising when you consider that an average hospital produced 50 petabytes of data per year in 2019. More data means more information that must be shared by healthcare providers when an ROI request is made. In the fall of 2022, new federal rules around information blocking took effect. These rules meant that healthcare organizations must give patients access to their full digital health records without unnecessary delay and encumberments (ie: charging high fees). Earlier this summer, HHS-OIG posted its final rule on information blocking penalties. Alongside the complexity of the types of information that needs to be released when requested, the legislative landscape has gotten more nuanced and confusing #AHIMA23 @BannerHealth @MROCorp #HITsm pic.twitter.com/lVPdWQXuf6 — Colin Hung (@Colin_Hung) October 10, 2023 With more data and more access to that data, smart healthcare organizations have invested in turning paper-based ROI processes into digital-enabled ones to ease the burden on staff as well as to provide better service to patients and the community. Banner Health, a nonprofit health system with 30 hospitals headquart...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Communication and Patient Experience Health IT Company Healthcare IT HIM Hospital - Health System Interoperability AHIMA AHIMA23 Banner Health HIM department HIM process Jami Woebkenberg MRO Release of Information ROI ROI aut Source Type: blogs