Hidden Heroes: How Operational Teams Drive Optimal Health IT System Adoption

The following is a guest article by Cynthia Casatelli, Senior Consultant and Project Manager at e4.health The success of any major IT system change hinges on having the right people working on the right tasks through every step of the process. Each phase of a project, from ideation to activation, demands specific skills and insights. From pre-planning to strategic plans and rigorous timelines, proper resource alignment is crucial. However, proper staffing for EHR, revenue cycle management (RCM), and other major health IT system transitions go far beyond IT personnel. Operational teams must also be fully engaged and included. Operational readiness is just as important to the success of any IT project as is the readiness of the software applications and technology infrastructure. In fact, my experience suggests that operational readiness is a key factor for EHR and RCM success. Operational Readiness Can’t Be Overlooked This principle underscores the importance of pre-planning and strategic planning for any major IT system change. Organizations may be ready from an executive leadership, technology infrastructure, and information governance perspective, but success is unlikely if operational teams aren’t fully prepared. These teams are the ones who will use the new systems day in and day out. Operational departments also know how the new technology needs to interact within their existing workflows. They are the individuals who understand what specific needs must be fulfilled ...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Ambulatory C-Suite Leadership Clinical EMR-EHR Health IT Company Healthcare IT Hospital - Health System Cynthia Casatelli Departmental Directors e4.health EHR Implementation EHR Training End Users Health IT Subject Matter Experts Source Type: blogs