FOLX Health Meeting Patients Where They Are With Telehealth

FOLX Health (FOLX, pronounced “folks”) is the leading healthcare providers for the LGBTQIA community. Today they serve over 12,000 members. FOLX uses technology, like telehealth, that allows patients to access care when it is convenient for them and in a place where they feel comfortable and safe. Their use of technology and the personalized care they deliver has led to extremely high patient satisfaction scores and patient loyalty. Healthcare IT Today had the chance to sit down for a one-on-one conversation with Liana M. Douillet Guzmán, Chief Executive Officer at FOLX to find out more about their use of telehealth and their approach to delivering care to their unique patient population. Challenges for Patients Right from the start of the conversation, Guzmán highlighted the challenges faced by their unique patient population: 78% did not have access to affirming care before they found FOLX 71% actively avoided seeking health care for fear of discrimination “We live within an incumbent model that was at best, not built for us,” stated Guzmán. “We exist to change that reality for our community and create a space that is not just affirming but also expert on our differentiated medical needs.” By providing expert care through clinicians that respect the community, FOLX has achieved a 85+ Net Promoter Score and is growing every month, mostly organically through word-of-mouth. Meeting Patients Where They Are FOLX uses a mixture of self-built and off-the-shelf sys...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Ambulatory Clinical Communication and Patient Experience Health IT Company Healthcare IT Telemedicine and Remote Monitoring FOLX Health intake forms LGBTQIA Liana Guzman patient engagement Patient Intake Telehealth Source Type: blogs