Strategies for Dysfunctional Teams and Groups

Drs. Russo and Boer began by outlining the differences between high-performing and dysfunctional teams. High-performing teams are not afraid of face-to-face communication, authentically give and receive appreciation, invest time in getting to know one another, and have more strategic meetings. These behaviors are associated with high performance—superior and on-time results with higher team engagement and less turnover. In contrast, dysfunctional teams are characterized by poor communication and attitude, authoritarian leadership, unproductive meetings, interpersonal conflict, and artificial harmony. These team dynamics do not just affect team members, they spill outside the team and can affect patient care. The speakers highlighted Patrick Lencioni’s book “The 5 Dysfunctions of a Team” as a valuable resource for identifying and addressing dysfunctional team dynamics. The five dysfunctions discussed include: Absence of trust—to combat lack of trust, leaders need to take the first step by demonstrating authentic vulnerability. Fear of conflict—trust allows healthy conflict, but at times fear can get in the way of engaging in difficult discussions. Handled well and not avoided, conflict can be constructive and a catalyst for growth. Lack of commitment—team members who feel ignored can disengage. Paying attention to psychological safety and wellness is critical and intentional steps must be taken daily. Avoidance of accountability—without accountability, teams c...
Source: The Hospitalist - Category: Hospital Management Authors: Tags: Business of Medicine Career Education Employees Uncategorized Source Type: research