The Best Patient Communications Begins with Listening

The following is a guest article by Kristen Jacobsen, Vice President of Marketing and OmniChannel Engagement at RevSpring
“Although we live in an information technology age, we often find ourselves in failure to communicate situations.” – Johnny Tan
That quote is referring to interpersonal relationships, but it’s equally apt in healthcare. There’s no shortage of channels at our disposal, but real connections are made with patients when these channels are used in the right ways at the right times. Understanding how technology can best facilitate patient communication means knowing how patients prefer to engage. 
Listening to patients is important, which is why our organization leads an independent national survey of U.S. patients every few years. Our 2023 Voice of the Patient survey, conducted by Key Point Intelligence and including 1,000 patients nationwide, reveals many insights. I share five of the top takeaways from the survey here, but urge you to read the entire survey report—and share it with others in your organization—for a fuller understanding of what patients expect and how providers can leverage technology to deliver on those expectations.
Improving the patient experience is the ultimate goal for most providers. From self-service, consistency and personalization, to understanding patients and bridging gaps between their expectations and experiences, informed technology engagement strategies can increase patient satisfaction and loyalty—and bring be...

Source: EMR and HIPAA - June 12, 2023 Category: Information Technology Authors: Guest Author Tags: Administration Ambulatory Communication and Patient Experience Health IT Company Healthcare IT Revenue Cycle Management 2023 Voice of the Patient Survey Communication Consistency Healthcare Self-Service Improving Patient Communication Source Type: blogs